FAQ

What types of RC products does Yokomo Store specialize in?

We specialize in high-performance RC components with a focus on drift racing. Our product range includes:

• Complete drift RC cars and kits
• Precision motors and speed controllers
• Performance wheels and tires (including specialized drift tires)
• RC bodies and accessories
• Vintage and modern spare parts
• Storage and maintenance solutions

Are Yokomo parts compatible with other RC brands?

Many of our components are designed to be cross-compatible with major RC brands, especially in the drift racing category. For specific compatibility questions, our RC veteran support team can provide detailed advice at [email protected].

Do you offer performance testing for your components?

Yes! Our warehouse team (all active RC enthusiasts) conducts quality checks on applicable components before shipping. We treat every order with the same precision we expect on the track.

What shipping options are available?

We offer two performance-driven shipping methods:

1. Standard Performance Shipping ($12.95 flat rate):
   • Carriers: DHL or FedEx
   • Delivery: 10-15 business days after dispatch
   • Full tracking included
2. Free Community Shipping (orders over $50):
   • Carrier: EMS
   • Delivery: 15-25 business days after dispatch
   • Basic tracking included

How long does order processing take?

Our team processes orders in 1-2 business days. During peak seasons or major racing events, processing may occasionally take slightly longer. For competition-critical parts, we recommend ordering at least 3 weeks in advance.

Do you ship internationally?

Yes! We ship performance worldwide to the global RC community, excluding some remote areas in Asia and other locations. Our team has extensive experience with international customs procedures for RC components.

What should I know about international shipments?

International customers should consider:

• Potential customs delays during peak seasons
• Possible import duties or taxes (varies by country)
• We properly declare all components to comply with regulations

What payment methods do you accept?

We accept all major payment methods to get you back to the track faster:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are encrypted and secure – we don’t store your payment information after processing.

Is my payment information secure?

Absolutely. We treat your payment security with the same seriousness we approach our RC engineering. All transactions are encrypted, and we never store payment information after processing.

Do I need an account to place an order?

While you can checkout as a guest, creating an account allows you to:

• Track order history
• Save shipping preferences
• Get access to special offers for registered users

What is your return policy?

We offer a 15-day return policy from the delivery date:

• Items must be in original, unopened packaging
• Some electronic components may require additional testing before approval
• We provide prepaid return labels for defective items

What if I receive a defective part?

While our quality checks are thorough, if you receive a defective component:

1. Contact us immediately at [email protected]
2. We’ll provide a prepaid return label if needed
3. Once received and verified, we’ll ship a replacement promptly

Do you offer warranties on your products?

Most Yokomo products come with manufacturer warranties. Specific warranty periods vary by component type. Our team can provide warranty details for any specific product upon request.

Where can I get technical advice about Yokomo products?

Our customer service team consists entirely of RC veterans who can provide technical guidance. Email us at [email protected] with your questions, and we’ll get back to you with expert advice.

Do you provide setup recommendations for competition use?

Yes! Our team includes experienced racers who can offer basic setup advice for Yokomo components in various racing conditions. For detailed tuning recommendations, we suggest consulting with your local RC racing community or Yokomo dealer network.