At Yokomo Store, we fuel your RC passion with championship-grade components and drift-ready performance. Just like we engineer our products for precision handling, we’ve designed our shipping and returns process to be smooth, fast, and built for racers.

Shipping Information

Global Delivery for RC Enthusiasts

We ship worldwide (excluding some Asian regions and remote areas) to get your RC gear where it needs to be – your workshop or the track.

Order Processing

Our pit crew processes all orders within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information as soon as your package leaves our warehouse.

Shipping Methods & Timelines

  • Standard Shipping (DHL/FedEx): $12.95 – Delivered within 10-15 business days after shipment
  • Free Shipping (EMS): For orders over $50 – Delivered within 15-25 business days after shipment

Note: Delivery times may vary during peak seasons or due to customs processing in your country.

Returns & Exchanges

We stand behind our high-performance RC components like we stand behind every drift champion we sponsor. While we engineer for perfection, we understand sometimes you might need to make a pit stop for returns or exchanges.

The Pit Crew Checklist: Eligibility

To qualify for return or exchange:

  • Request must be made within 15 days of receiving your order
  • Items must be in original, unused condition with all packaging
  • Proof of purchase required (order number or receipt)
  • Certain high-performance components cannot be returned (see below)

Non-Returnable Pit Stop Items

Due to hygiene and performance specifications, the following cannot be returned:

  • Motors (once installed/tested)
  • Speed Control units
  • Drift Wheels and Tires that show wear marks
  • Opened RC Spares packages

The Return Lap: Step-by-Step Process

Step 1: Submit Your Request

Email our support team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Sample Email:

Subject: Return Request – Order #[Your Order Number]

Body:
Hello Yokomo Pit Crew,

I’d like to request a [return/exchange] for my order #[Your Order Number].

Item(s) for return: [Product Name(s)]
Reason: [Brief explanation]
Preferred resolution: [Refund to original payment method/Exchange for (specify product)]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Authorization

Our team will respond within 2 business days with:

  • Return authorization number
  • Shipping instructions
  • Any special handling requirements

Step 3: Ship Your Items

Package items securely in original packaging and include:

  • Return authorization number clearly visible
  • Copy of your order confirmation
  • Completed return form (provided in our response)

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Inspection & Processing

Once received at our warehouse:

  • Items will be inspected within 3 business days
  • You’ll receive email confirmation of approval/denial
  • Processing begins immediately after approval

The Finish Line: Refunds & Exchanges

Refund Details

  • Timing: 3-5 business days after approval to process, plus your bank’s processing time (typically 5-10 business days)
  • Method: Original payment method (credit card/PayPal)
  • Amount: Item cost minus any shipping charges (unless return is due to our error)

Exchange Details

  • Processed immediately after return approval
  • New items ship via your original shipping method
  • You’ll receive tracking information via email
  • Price differences will be charged/refunded as needed

International Returns

For customers outside the US:

  • Mark package as “Returned Goods” to avoid customs fees
  • Include all documentation to prevent delays
  • Original shipping costs are non-refundable
  • Return shipping times vary by location

Need Assistance?

Contact our pit crew at [email protected] or:

Yokomo Store
3609 Beechwood Drive
Portland, US 97205

Note: For your security, never include full payment details in email communications.

At Yokomo Store, we treat your satisfaction with the same championship-level commitment we bring to RC performance engineering. Now let’s get you back to the track with the perfect setup!